T H E P R O P E R T Y M A N A G E R
The daily operations of A-REIT’s portfolio of
properties located in Singapore are undertaken
by the Property Manager, Ascendas Services
Pte Ltd (“ASPL”), a 100% owned subsidiary of
Ascendas Group.
The ASPL team has over 100 staff members
providing proactive and professional services
to A-REIT’s tenants, and enhancing the market
positioning and attractiveness of A-REIT’s properties
so as to maximise returns to Unitholders.
ASPL’s scope includes overseeing day-to-day
operational matters such as marketing of
space, property management and maintenance,
coordinating customers’ fitting out requirements,
supervising the performance of contractors and
ensuring building and safety regulations are
complied with. ASPL is also responsible for the
implementation of customer care programmes as
well as the management of operating expenses.
More specifically, ASPL is tasked with the
following responsibilities:
Marketing and Leasing
ASPL, through the Ascendas Group’s Customer
Service and Solutions business unit, is responsible
for the marketing and leasing of vacant space
in A-REIT’s portfolio of properties. Proactive
prospecting for new tenants is conducted to
enhance the portfolio occupancy and revenue.
In addition, they are also responsible for the
implementation of customer care programmes,
including bazaars, exhibitions and other tenant-
related events.
Property Management and Services
Working hand-in-hand with the Manager’s
portfolio management team, ASPL ensures that
the property specifications and service levels
are commensurate with the intended market
positioning of each property. The ASPL team is
also responsible for managing site staff to ensure
that the desired level of service and customer
care is implemented at the respective properties.
Cost Management
The ASPL team adopts a prudent operational
strategy in line with the Manager’s objective
of maximising return without compromising its
service standards. They strive to continuously
improve operating processes to improve
productivity
and
enhance
operational
effectiveness so as to optimise operational cost.
The ASPL team also conducts energy audits to
identify, on a continual basis, buildings with
potential for savings on energy consumption
either through a more efficient management
policy or capital expenditure plan.
Project Management
In addition, where required, the ASPL team provides
expertise in the area of construction and project
management for development projects undertaken
by A-REIT. They liaise closely with the Manager’s
Development Managers and external professionals
such as architects to ensure each project is carried
out in a timely and efficient manner.
The team at ASPL is committed to providing
optimal solutions and services to meet the needs
of A-REIT’s customers as well as to enhance the
value of A-REIT’s portfolio.
ASCENDAS REAL ESTATE INVESTMENT TRUST ANNUAL REPORT 2014/15
