THE PROPERTY MANAGER
The daily operations of A-REIT’s portfolio of properties
located in Singapore are undertaken by the Property
Manager, Ascendas Services Pte Ltd (ASPL), a wholly owned
subsidiary of the Ascendas-Singbridge Group.
The ASPL team has over 100 staff members providing
proactive and professional services to A-REIT’s tenants,
and enhancing the market positioning and attractiveness of
A-REIT’s properties so as to maximise returns to Unitholders.
ASPL’s scope includes overseeing day-to-day operational
matters such as marketing of space, property management and
maintenance, coordinating customers’ fitting out requirements,
supervising the performance of contractors and ensuring
building and safety regulations are complied with. ASPL is
also responsible for the implementation of customer care
programmes as well as themanagement of operating expenses.
More specifically, ASPL is tasked with the following
responsibilities:
MARKETING AND LEASING
ASPL, through the Ascendas-Singbridge Group’s
Customer Service and Solutions business unit,
is responsible for the marketing and leasing of
vacant space in A-REIT’s portfolio of properties.
Proactive prospecting for new tenants is
conducted to enhance the portfolio occupancy
and revenue. In addition, they are also
responsible for the implementation of customer
care programmes, including bazaars, exhibitions
and other tenant related events.
PROPERTY MANAGEMENT AND SERVICES
Working hand-in-hand with the Manager’s
portfolio management team, ASPL ensures that
the property specifications and service levels
are commensurate with the intended market
positioning of each property. The ASPL team is
also responsible for managing site staff to ensure
that the desired level of service and customer
care is implemented at the respective properties.
COST MANAGEMENT
The ASPL team adopts a prudent operational
strategy in line with the Manager’s objective of
maximisingreturnwithoutcompromisingitsservice
standards. They strive to continuously improve
operating processes to improve productivity
and enhance operational effectiveness so as to
optimise operational cost.
The ASPL team also conducts energy audits
to identify, on a continual basis, buildings with
potential for savings on energy consumption
either through a more efficient management
policy or capital expenditure plan.
PROJECT MANAGEMENT
In addition, where required, theASPL teamprovides
expertise in the area of construction and project
management for development projects undertaken
by A-REIT. They liaise closely with the Manager’s
Development Managers and external professionals
such as architects to ensure each project is carried
out in a timely and efficient manner.
The team at ASPL is committed to providing
optimal solutions and services to meet the needs
of A-REIT’s customers as well as to enhance the
value of A-REIT’s portfolio.
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A-REIT ANNUAL REPORT
2015/2016
