Tenant Experience CLAR pays close attention to the evolving needs of its tenants through regular engagement. Guided by their needs and inputs, CLAR strives for an exceptional tenant experience through: Tenant Engagement CLAR designs tenant engagement programmes to meet specific tenant requirements. This includes implementing wellbeing initiatives, such as upgrading amenities, designing engaging events, and enhancing services for a healthy and positive workplace experience. CLAR also leverages social media platforms to engage with tenants through online contests and collaborative campaigns. Tenant Feedback and Surveys CLAR gathers substantive tenant feedback to understand their needs and preferences. It conducts regular interviews with key decision-makers within tenant companies and administer post-event surveys to gather valuable insights that inform and shape company strategies. In FY 2025, tenant satisfaction surveys were conducted in Singapore, Australia, the US and the UK and EU, with the following findings: Enabling Thriving and Future-Adaptive Communities Regular and Responsive Communication CLAR cultivates open and collaborative relationships with tenants by providing regular updates and maintaining accessible communication channels. It communicates directly with the C-suite / key personnel of tenant companies through bi-annual electronic messages to keep them informed about community engagement programmes and upcoming initiatives. Singapore 69% of the tenants were satisfied with the property management of the properties and 75% of the tenants were satisfied with the maintenance team. The overall Net Promoter Score for CLAR portfolio was 64%. Australia Tenant satisfaction survey was conducted for 3 Thomas Holt Drive, MQX4 and 100 Wickham Street. Survey responses indicated tenants were generally satisfied with the landlord. United States Tenant surveys were conducted across various markets (Portland, San Diego, Raleigh, San Francisco, Kansas City, Chicago and Indianapolis). The tenants were generally satisfied with property management performance and responded positively to the existing and recent additions to amenities. United Kingdom and Europe Tenant survey was conducted across all data centres and logistics properties. Responses for tenant satisfaction were rated “Fair” for data centres and “Good” for logistics properties. CLAR is working to address feedback for improvement, mainly in response to service requests and administrative services. CapitaLand Ascendas REIT 40
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