These suppliers are maintenance contractors, cleaning crew,
security providers, fire protection team and other types of
property services.
A stringent procurement system and prequalification process
ensures proper supplier selection by thorough evaluation
of suppliers’ financial, health and safety records as well as
preferred certifications such as Biz Safe Level 3. All engaged
suppliers are required to comply with government regulations
such as the Employment Act and Workplace Safety and Health
Act, the Progressive Wage Model (“PWM”) (for cleaners)
and Enhanced Clean Mark Accreditation Scheme (“EAS”) (for
cleaners). The supplier performance is closely monitored via site
inspections and tracked in the enhanced Ascendas Information
Management System (“eAIMS”) to ensure full compliance. In
the event of compliance breaches, the Property Manager will
issue warning letters to the suppliers and work with them to
rectify the problems. During the reporting year, there were
no confirmed cases of negative supplier impacts on labour. In
FY15/16, the Property Manager will launch a Mobile Inspection
System which will allow the operations team to track and
record supplier performance on-site, using mobile phones or
tablets, for timely action.
The Property Manager supports the WorkRight initiative by the
Ministry of Manpower and the Central Provident Fund (“CPF”)
Board to raise national compliance with the Employment Act and
CPF Act. Beyond the legal compliance, the Property Manager
has jointly implemented a performance reward scheme with
its cleaning service providers to recognise the efforts of better
performing cleaning personnel.
Human Capital
5
A-REIT’s sustained value growth is dependent on the quality of
the Manager’s workforce. To attract and retain its talent pool,
the Manager continuously invests in the skills and competencies
development of its people.
Profile of the Workforce
In FY14/15, the total staff strength under the Manager had
slightly increased from 65 to 67. The two new positions focused
on property services in ensuring the Property Manager provides
consistent quality services and customer satisfaction. All 67
employees are working full-time and on permanent contract
with the Manager, with women making up two-thirds of the
workforce. More than 90% of the Manager’s staff is based in
Singapore, with the rest based in China. Please refer to Figures
15 – 17 for more details.
During the year, 15 new hires came on-board. While there was
zero turnover in the China operations, the Manager experienced
a turnover rate of 19.4% for Singapore which is close to the
national industry average of 20.4%
6
. Moving forward, the
Manager will continue to step up its employee engagement
and adopt best practices in talent management.
Figure 15: Staff Strength, Recruitment and Turnover
Figure 16: Percent Composition of Total Employees
By Gender
Figure 17: Percent Composition of Total Employees
By Category
Number of Staff
Contribution to Total Staff Headcount
Percent Composition of Total Employees By Category
70
100%
100%
60
80%
80%
0
10
30
0%
0%
40
40%
40%
50%
20%
20%
30%
10%
50
60%
60%
70%
90%
20
Recruitment
FY13/14
FY13/14
Staff Strength
FY12/13
FY12/13
Turnover
FY14/15
FY14/15
56
16
12
65
21
10
67
15
13
FY12/13
Male
Executive
FY13/14
Female
Middle Management
Senior Management
FY14/15
30%
9%
70%
5%
72%
69%
27%
23%
21%
32%
28%
72%
68%
70%
5 The scope of this section is limited to information relating to the Manager’s staff as they are recruited specifically for A-REIT’s operations. Employees under
the Property Manager are not included as they are separately reported under Ascendas Group.
6 The 2014 national industry turnover rate is obtained from the Ministry of Manpower and annualised for a like-for-like comparison.
4%
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